Handling time may take 1 to 3 BUSINESS DAYS
we ship all products by Canada Post service.
According to Canada Post, we do not guaranty arrival time of the parcels, so we would love to give all customers ( refund options). "
To qualify for a refund, all items must be returned in their original condition. This means they need to include the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. We will not honor returns for any merchandise that has been used, or is not in its original new condition.
We will only accept returns by mail. We will not accept them in person.
We will not accept returns COD.
We will not accept items received after 14days from the date they were delivered to you.
These items will be shipped back to you.
Return shipping is not our responsibility. You the customer will be responsible for shipping and packaging costs related to returning an item. We encourage you to choose a service that will provide you with tracking and that will allow you to insure your shipment. This will ensure that you know when your return has arrived at our warehouse and if it gets damaged in shipping, you can recoup the cost of the product from the carrier. We are not responsible for lost, damaged or misdirected items.
International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.